Hanmer Springs Gateway Lodge

<h3><strong>Payment Policy</strong></h3><p>Credit card details are required to confirm a booking.</p><p>All credit card charges will be in NZD and surcharges are applied.</p><p>Your credit card will be charged immediately if you have chosen a pre-pay booking reservation. Non-refundable prepaid rate bookings will not be refunded if cancelled or modified.</p><p>For all other bookings, your credit card will not be charged in advance but is held as security for your reservation and utilised for any applicable cancellation or non-arrival fee. Payment will be taken at check-in unless already prepaid.</p><p>At check-in, a credit card must be provided to cover all charges that may be made against the room and any possible damages caused by misuse or carelessness. If a credit card is not provided, the full charge of your accommodation plus a $300 bond will be required at check-in.</p><h3><strong>Smoking/Vaping Policy</strong></h3><p>For the comfort of all our guests, we have two designated smoking areas around the complex. In the event of someone smoking/vaping inside the premises, management will engage a specialist cleaning company and such costs will be charged to the registered guest.</p><h3><strong>Visitors Policy</strong></h3><p>We understand that you may have friends visit; however, no visitors are permitted on the premises after 10.00pm, in consideration of other guests.</p><h3><strong>Damage Policy</strong></h3><p>Any damage to the room or lodge property may be charged to your account, plus a further charge for any consequential loss of income.</p><h3><strong>Child Policies</strong></h3><ul><li>Children aged <strong>5 years and older</strong> are welcome.</li><li>Children between <strong>5 and 17 years old</strong> can stay for <strong>NZD 30.00 per child, per night</strong>.</li><li><strong>Cots are NOT available.</strong></li></ul><h3><strong>General Policies</strong></h3><ul><li>Persons under the age of 18 may not occupy a room on their own unless accompanied by parents or legal guardian staying in a separate room who have given permission and accept full and final responsibility.</li><li><strong>No bicycles or bike parts</strong> are permitted in the units or suites (we provide a secure bike store).</li><li><strong>No pets</strong> are permitted on the property.</li></ul><h3><strong>Environmental Policy</strong></h3><p>We strive to provide a clean, comfortable environment and friendly service that exceeds guest expectations, taking into consideration our responsibility to minimise the impact on the environment.</p><p>By efficient use of energy, water, cleaning processes, office products, fuel and other resources, we are committed to doing all possible to reduce the impact that our business has on the environment.</p><p><strong>Steps taken to reduce impact on the Hanmer Springs environment:</strong></p><ul><li>We are fully insulated and double-glazed to maintain and hold the temperature.</li><li>We use eco products for our guest toiletries.</li><li>We recycle our waste – cans, bottles, hard plastic, bulk paper &amp; cardboard.</li><li>Guests are encouraged to consider the environment.</li><li>Guests are encouraged to consider re-using bathroom linen rather than requesting replacement with every use.</li></ul><h3><strong>Cancellation / Refund Policy</strong></h3><p><strong>Non-Refundable Prepaid Rate Bookings</strong> will not be refunded if cancelled or modified.</p><p><strong>Individuals – standard booking type</strong></p><ul><li>Cancellations with less than 48 hours’ notice from 10.00am on the check-in day will result in one night's accommodation being charged.</li><li>Failure to arrive ‘No Show’ will result in one night's accommodation being charged.</li></ul><p><strong>Group bookings</strong></p><ul><li>Cancellations made less than 30 days from the check-in day will incur a cancellation fee of 50% of the value of the cancelled accommodation.</li><li>Cancellations made less than 48 hours from 10.00am on check-in day will result in the total amount of the booked accommodation being charged.</li></ul>

Perfect for families, this spacious suite features a Super King bed in the main lodge area and two Single beds in a separate bedroom. A rollaway bed is available on request for a fifth guest.
The large family-friendly bathroom includes a separate shower and a roomy corner spa bath.
Enjoy the convenience of a kitchenette with a small fridge and tea/coffee making facilities for quick snacks and drinks.
Entertainment for everyone with a 50" TV in the lounge (with selected Sky satellite channels) and a 32" TV in the bedroom. Split system heat pump for year-round comfort.
Located on the ground floor or upstairs, depending on your preference.
MAXIMUM Occupancy is 5

Family One Bedroom 

This serene suite features a luxurious Super King bed, designed exclusively for adults.
The bathroom includes a shower over a spacious two-person spa bath for ultimate relaxation.
A kitchenette is equipped with a small fridge and tea and coffee making facilities for your convenience.
Enjoy entertainment on a 50" TV with a selection of Sky satellite channels.
Split system heat pump for year-round comfort.
Situated upstairs.
MAXIMUM Occupancy is 2 - Adults ONLY

Standard Spa Studio

Comfortably appointed with a Super King bed, ideal for up to 2 guests.
Features an accessible walk-in bathroom for ease and convenience.
Includes a kitchenette with a small fridge and tea and coffee making facilities.
Stay entertained with a 42" TV offering a selection of Sky satellite channels.
Split system heat pump for year-round comfort.
Located on the ground floor for easy access.
MAXIMUM Occupancy is 2

Standard Studio Accessible

Experience refined luxury in this elegant suite, designed exclusively for adults and featuring a sumptuous Super King bed for the ultimate in comfort.
The bathroom boasts a generous two-person bathtub with an overhead shower, perfect for a relaxing soak.
A sophisticated kitchenette is equipped with a compact fridge, premium tea and coffee amenities, and a Nespresso pod machine to craft your perfect cup.
Unwind with your favorite entertainment on a 50" flat-screen TV offering a curated selection of Sky satellite channels. Split system heat pump for year-round comfort.
Situated on the ground floor or upstairs, this suite invites you to indulge in spectacular mountain vistas from a tranquil setting.
MAXIMUM Occupancy is 2 - Adults ONLY 

Deluxe Studio

Featuring a Super King bed and a Single bed, this studio comfortably accommodates up to 3 guests.
Includes a private ensuite bathroom with shower cubicle.
A kitchenette is equipped with a small fridge and tea and coffee making facilities.
Enjoy your favorite programs on a 42" TV with a selection of Sky satellite channels.
Split system heat pump for year-round comfort.
Located on the ground floor or upstairs, subject to availability.
MAXIMUM Occupancy is 3

Standard Twin Studio

Spacious room featuring a Super King bed and a Single bed, ideal for up to 3 guests.
Bathroom includes a shower over a spacious two-person bathtub.
Kitchenette with a small fridge, plus tea and coffee making facilities.
42" TV with a selection of Sky satellite channels.
Split system heat pump for year-round comfort.
Located on either the ground floor or upstairs.
MAXIMUM Occupancy is 3

Superior Twin

Spacious room featuring a Super King bed and a Single bed, ideal for up to 3 guests.
Includes a walk-in accessible bathroom for added convenience.
Kitchenette equipped with a mini fridge and tea/coffee making facilities.
Enjoy entertainment on a 42" TV with selected Sky satellite channels.
Split system heat pump for year-round comfort.
Small patio opening to a grassy outdoor area.
MAXIMUM Occupancy is 3

Superior Twin Accessible

This deluxe suite features a luxurious Super King bed, designed exclusively for your special occasion!
The most private room at our lodge, this Deluxe Spa Suite features its own balcony.
The bathroom includes a shower over a spacious two-person spa bath for ultimate relaxation.
A kitchenette is equipped with a small fridge and tea and coffee making facilities for your convenience.
Enjoy entertainment on a 50" TV with a selection of Sky satellite channels.
Split system heat pump for year-round comfort.
Situated upstairs.
MAXIMUM Occupancy is 2 - Adults ONLY

Accommodation